Help and support

Krypton Power default implementation is an embedded pop up chat assistant named OSCAR, which allows the user to conduct chat and updates directly from a web page.

Using OSCAR, clients can:

Live chat with advisers across multiple platforms:

  • Websites
  • Emails
  • Facebook
  • Twitter
  • i0s
  • Android
  • Any other software via API

Send and upload relevant documents to your business. These can include:

  • Photo ID
  • Proof of address
  • Wage slips and bank statements
  • Supporting documents
  • Further evidence

Start conversations and record voice notes for advisers

For example, if your User has started a chat on your main page and then went to your Portal page, the chat window will follow that user and the conversation will continue. Popup chat window is better when you want to have OSCAR placed on specific pages only such as websites or emails. OSCAR also implements live chat from multiple platforms into the CRM.

All new web leads are marked with a status equal to the "default status" that your administrator selects when editing the Lead Status picklist values. In addition, web-generated leads are marked with the "Unread" flag; they have a check mark in the Unread column on the lead list views.

Users can login to the Krypton Power CRM depending on their role within the business. For example:

✔Adviser
✔ Admin
✔ HR
✔ Introducer
✔ Management

Departments can be customised to suit your business. Each agent will have their own log in details giving them access to the chosen fields within the portal. You can change how much or how little an agent sees when logging in at any time.

Logins can also be personalised for your business needs. Agents can add their photo for other agents and clients to see. This can also be used within your business for example, employee of the month can be shown on the Interactive Dashboard with the advisers details and image.

Status that you set can create additional information to the login of an agent. You define a user status in a status profile that is created in 'customizing' for businesses. You can define and activate as many user statuses as you wish. Examples of statuses already being used with the Krypton Power CRM portal are:

Call to Action - For more information about the Krypton Power CRM System, request a demo

cap 85

Satisfied
client

cap 95

Total
project

cap 75

work
completed

cap 95

work
completed

recent work

Creative work for client

Watch intro video